TERMS & CONDITIONS
Riley Emerson Ltd
Cancellation Policy
Cancellation of the date within 14 days prior to the training date will incur a charge calculated as 50 percent of the final fee, payable immediately regardless of whether or not the date is rebooked.
Cancellation of the date within 48 hours prior to the presentation date will incur a charge calculated as 100 percent of the final fee, payable immediately regardless of whether or not the date is rebooked.By purchasing any products or services from Riley Emerson Ltd, you agree to the following payment terms and conditions:
Payment methods and terms
Payment to Riley Emerson Ltd should be made by bank transfer or cheque. Details of the relevant account will be clearly stated on the invoice. Payment should be made within 30 days of receipt of invoice.
Pricing
All prices for services are listed in UK pounds and are subject to change without notice. Any expenses or extra charges such as transport costs or mileage will be agreed in advance.
Billing information for vendors
You agree to provide current, complete, and accurate billing information, including your full name, address, phone number, and valid payment details. You are responsible for maintaining this information to ensure successful processing of your payments. Payment will be made within 30 days of receipt of invoice.
Changes to payment terms
Riley Emerson Ltd reserve the right to modify these payment terms at any time. Any changes will be posted on this page, and your continued use of our services constitutes acceptance of the updated terms.
ANTI-SLAVERY POLICY STATEMENT
Riley Emerson Ltd
Updated August 2025
Modern slavery is a crime and a violation of fundamental human rights. It takes various forms, such as slavery, servitude, forced and compulsory labour and human trafficking, all of which have in common the deprivation of a person’s liberty by another to exploit them for personal or commercial gain.
Riley Emerson Ltd has a zero-tolerance approach to modern slavery, and we are committed to acting ethically and with integrity in all our business dealings and relationships and to implementing and enforcing effective systems and controls to ensure modern slavery is not taking place anywhere in our own business or in any of our supply chains.
We are also committed to ensuring there is transparency in our own business and in our approach to tackling modern slavery throughout our supply chains, consistent with our disclosure obligations under the Modern Slavery Act 2015.
We expect the same high standards from all our contractors, suppliers and other business partners, and as part of our contracting processes, in the coming year we will include specific prohibitions against the use of forced, compulsory or trafficked labour, or anyone held in slavery or servitude, whether adults or children, and we expect that our suppliers will hold their own suppliers to the same high standards.
This policy applies to all persons working for us or on our behalf in any capacity, including employees at all levels, directors, officers, agency workers, seconded workers, volunteers, interns, agents, contractors, external consultants, third-party representatives and business partners. This policy does not form part of any employee’s contract of employment, and we may amend it at any time.
Responsibility for the policy
Riley Emerson Ltd has overall responsibility for ensuring this policy complies with our legal and ethical obligations, and that all those under our control comply with it.
Riley Emerson Ltd has primary and day-to-day responsibility for implementing this policy, monitoring its use and effectiveness, dealing with any queries about it, and auditing internal control systems and procedures to ensure they are effective in countering modern slavery.
Compliance with the policy
All persons working for Riley Emerson Ltd must ensure that they have read, understood and comply with this policy. The prevention, detection and reporting of modern slavery in any part of our business or supply chains is the responsibility of all those working for us or under our control.
You are required to avoid any activity that might lead to, or suggest, a breach of this policy.
All persons working for Riley Emerson Ltd must notify the MD of Riley Emerson Ltd as soon as possible if you believe or suspect that a conflict with this policy has occurred or may occur in the future.
You are encouraged to raise concerns about any issue or suspicion of modern slavery in any parts of our business or supply chains of any supplier tier at the earliest possible stage.
All persons working for Riley Emerson Ltd should note that where appropriate, and with the welfare and safety of local workers as a priority, Riley Emerson Ltd will give support and guidance to our suppliers to help them address coercive, abusive and exploitative work practices in their own business and supply chains.
Riley Emerson Ltd aims to encourage openness and will support anyone who raises genuine concerns in good faith under this policy, even if they turn out to be mistaken. We are committed to ensuring no one suffers any detrimental treatment as a result of reporting in good faith their suspicion that modern slavery of whatever form is or may be taking place in any part of our own business or in any of our supply chains.
Communication & awareness of this policy
Training on this policy, and on the risk Riley Emerson Ltd faces from modern slavery in its supply chains, forms part of the induction process for all individuals who work for us, and updates will be provided using established methods of communication between the business and you.
Our zero-tolerance approach to modern slavery must be communicated to all suppliers, contractors and business partners at the outset of our business relationship with them and reinforced as appropriate thereafter.
Breaches of this policy
Any employee who breaches this policy will face disciplinary action, which could result in dismissal for misconduct or gross misconduct. Riley Emerson Ltd may terminate our relationship with other individuals and organisations working on our behalf if they breach this policy.
Sally Eden
Director, Riley Emerson Ltd
August 2025
You are invited to comment on this policy and suggest ways in which it might be improved.
PRIVACY NOTICE
Riley Emerson Ltd
This privacy notice tells you what to expect us to do with your personal information.
This website does not collect any personal information from its users for marketing purposes.
What Information We Collect, Use, And Why
We collect or use the following information to provide services and goods, including delivery:
· Names and contact details
· Addresses
· Purchase or account history
· Payment details (including card or bank information for transfers and direct debits)
· Photographs or video recordings
· Records of meetings and decisions
· Information relating to compliments or complaints
We collect or use the following information for the operation of customer accounts and guarantees:
· Names and contact details
· Addresses
· Payment details (including card or bank information for transfers and direct debits)
· Purchase history
· Account information, including registration details
We collect or use the following information to comply with legal requirements:
· Name
· Contact information
· Financial transaction information
We collect or use the following personal information for dealing with queries, complaints or claims:
· Names and contact details
· Address
· Payment details
· Account information
· Purchase or service history
· Customer or client accounts and records
· Financial transaction information
Lawful Bases And Data Protection Rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
· Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal
information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
· Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
· Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.
· Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
· Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.
· Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
· Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.
· If you make a request, we must respond to you without undue delay and in any event within one month.
· To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide services and goods are:
· Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you have the right to withdraw your consent at any time.
· Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
· Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
· Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:
· Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you have the right to withdraw your consent at any time.
· Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
· Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Our lawful bases for collecting or using personal information for legal requirements are:
· Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you have the right to withdraw your consent at any time.
· Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
· Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
· Our lawful bases for collecting or using personal information for dealing with queries, complaints or claimsare:
· Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you have the right to withdraw your consent at any time.
· Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
· Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Where We Get Personal Information From
· Directly from you
How Long We Keep Information
· Financial Records: At least six years from the end of the last company financial year they relate to.
· Corporate Documentation: 12 years for company/partnership formation.
· Contracts and Agreements: Six years.
· Insurance Documents: Seven years after the policy has ended.
For more information on how long we store your personal information or the criteria we use to determine this please contact us using the details on this website.
How To Complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details on this website.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113